Business operations that just run.
For two years I ran the day-to-day of a growing service business — marketing, customer relations, scheduling, dispatch, logistics, procurement, and administration — sourcing and picking up parts and lining up labor whenever the job called for it, as one accountable owner of the outcome. I bring that same operations discipline, sharpened with modern AI-assisted workflows, to organizations that need dependable back-office execution.
What I do
Every one of these was a real responsibility I carried, day in and day out, for a live business with real customers and real deadlines.
Operations & Office Administration
Records, workflows, and day-to-day office management that keep work moving and nothing falling through the cracks.
Customer Relations & Support
Front-line communication, follow-up, and issue resolution that keep customers informed, calm, and coming back.
Marketing & Communications
Messaging, outreach, and content that bring work in the door and keep the business visible.
Scheduling & Dispatch
Coordinating people, jobs, and timelines so the right resource is in the right place at the right time.
Logistics Coordination
Moving parts, orders, and information reliably and on time — keeping the supply side in step with the work.
Business Operations Management
Owning outcomes across every function, spotting bottlenecks early, and keeping the whole operation running smoothly.
Procurement & Parts Sourcing
Finding, pricing, and picking up the parts and materials a job needs — sourcing from the right vendor and getting it on site so work never stalls waiting on supply.
Staffing & Labor Coordination
Lining up the labor a job calls for when it's needed, and coordinating the right hands so the work gets covered and stays on schedule.
Everything that keeps the operation running
The day-to-day detail behind those competencies — the tasks Hannah has owned, hands-on, keeping a real business moving.
Back-office & finance
- Invoicing & payment collection (incl. deposits)
- Quotes & estimates
- Bookkeeping & expense tracking
- Vendor & labor payments
Front-of-house & sales
- Phone answering & first contact
- Job intake & booking
- Quote & no-show follow-ups
Marketing & reputation
- Social media posting & management
- Review requests & responses
- Customer outreach & communications
Inventory, vendors & systems
- Inventory & stock tracking
- Vendor & distributor account management
- Warranties & returns / RMAs
- Business software / CRM administration
Records & compliance
- Recordkeeping & documentation
- Licenses, filings & renewals
- Contracts & change orders
Field & logistics
- Parts sourcing & pickup
- Equipment pickups & deliveries
- Labor sourcing & coordination
What sets the work apart
Not a specialist in one lane — a dependable operator who holds the whole thing together.
Capability snapshot
The essentials for a buyer or teaming partner. Federal registration details are being finalized and will be listed as they become active.
Company data
- Principal
- Hannah Masker
- hannah@hannahmasker.com
- Phone
- (386) 299-5178
- Website
- hannahmasker.com
- Location
- Ormond Beach, FL 32174
- Business type
- Woman-owned small business
- SAM.gov
- Registration in progress
- UEI / CAGE
- Pending registration
Ready to plug in
Hannah is best suited to administrative and business-support work — the kind of back-office execution that keeps a program, office, or field operation running: intake and scheduling, customer and vendor communication, procurement and parts sourcing, labor coordination, recordkeeping, and the day-to-day glue that lets specialists focus on their jobs.
Available for remote and Central Florida engagements, as a prime for small requirements or as administrative/operations support on a teaming arrangement.
NAICS shown reflect Hannah's service focus and will be confirmed against her active SAM.gov registration. No certifications or contract vehicles are claimed that are not yet held.
Let's talk about your operation.
Tell me what keeps slipping, and I'll tell you how I'd keep it on track.